British Columbia Basic Security Training (BC BST) 2025 – 400 Free Practice Questions to Pass the Exam

When encountering a hostile subject, attempting to communicate calmly is the most effective approach. This method helps to de-escalate the situation and can prevent further escalation of hostility. By speaking in a non-threatening manner, the security professional can create a dialogue, allowing them to assess the subject's state and intentions. Calm communication can also help to reassure the subject and reduce their anxiety or aggression, thereby facilitating a potentially peaceful resolution.

In contrast, confronting someone aggressively may increase tension and provoke a negative reaction or physical confrontation. Calling for backup is a prudent option in certain situations, but applying calm communication first can often resolve the matter without needing additional assistance. Ignoring the behavior is generally not a viable option, as it can lead to the situation spiraling out of control and potentially placing others at risk.