British Columbia Basic Security Training (BC BST) 2025 – 400 Free Practice Questions to Pass the Exam

The "ear doctor" technique in tactical communication refers to the practice of listening silently to the subject, which is critical for effective communication, especially in tense or confrontational situations. This approach allows the individual to fully comprehend the speaker's concerns, emotions, and perspectives. By remaining silent and attentively listening, a security guard can gather important information, build rapport, and de-escalate a potentially volatile situation. It emphasizes the value of listening as a means of understanding and connecting with the other person, helping to create a safe and constructive dialogue.

The other options, while valuable communication skills, do not specifically capture the "ear doctor" technique. Asking clarifying questions can help in understanding but is not the essence of this technique, which emphasizes listening over speaking. Repeating a request may reinforce a message but does not facilitate active listening. Using non-verbal cues is important in communication, but it does not directly relate to the core idea of listening silently and demonstrating attentiveness.